Hello, do not hesitate to contact us. The Ovanie lingerie team will be happy to respond to you from Monday to Friday, from 9 a.m. to 6 p.m. Swiss time. 

Can I return or exchange an item? – Yes! We offer hassle-free returns and exchanges within 30 days of purchase. Items must be in original condition with tags attached.

What payment methods do you accept? – We accept major credit/debit cards, PayPal, and other secure payment options. Your transactions are always encrypted for security.

How do I take care of my handbag? – Keep your bag looking flawless by storing it in a dust bag, avoiding direct sunlight, and cleaning it with a soft cloth when needed.

How can I track my order? – Once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real time.